Complaint: No Feedback on high charges on contract

I upgraded two of my contracts and now it's an issue with the one number ever since July 2023. I was told that the matter will be resolved and my statement updated on the previous complaint about the once off 10MB Data that costed more then R1500 and this month on my statement the same problem 10MB Data for R1900. This is ridiculous for a loyal customer who pays every month on time for more then 2 years. This is now becoming pathetic. The trust is broken as I cannot allow debit orders of more then R4500 to go off my account. These amounts are not budgeted for.

Is this done *****ulently on my contract cause I didn't opt for it and up to today the first query was not resolved by the call centre and no feedback received. The agent supposedly stopped the once off data but it's now more.

I want this resolved now.