Complaint:Monthly recurring data costs added onto my account without my knowledge

<p>Vodacom has added additional data costs onto my billing without my knowledge. I am paying for this data and I don't even know who is using this data. I have queried this numerous times with their call centre but the agents are extremely *********** and the issue has not been resolved. I was again charged for this extra data at the beginning of January 2017.</p> <p>I have been trying for the past three months to get this issue resolved and have made numerous calls. In December I could not even get connected to the call centre because I had apparently exceeded the amount of times per month that I could call the vodacom call centre. I did not know that there was a limit to the number of times I could call the call centre. How does that work if your query is not resolved. I even went toVodacom Gateway Mall but they could not assist me and requested that I call the Vodacom call centre. I am at a loss</p>