COMPLAINT MISLEADING UPGRADE - ACCOUNT NUMBER B***1 BILL INCORRECT SHOULD HAVE BEEN UPGRADE OF EXISTING HANDSET FOR VOICE PLAN ***

<p>Vodacom employee CleopatraMathabula contacted my mother Elsabe Van Zyl in March 2017 and informed her that her ACCOUNT NUMBER B ********** 1 voice plan ********** 052 she is due for an upgrade. After the upgrade was completed my mother noticed that she is being charge for 2 handsets on the same voice plan. It was only when she enquired that it was made clear that the old handset contract will complete in May 2017 after 24 months and that she will need to pay for 2 months more. Why will vodacom consultant upgrade my mother voice plan contract if it was not due yet. With surprise she was charge for June and told by vodacom that new handset contract does not replace old handset contract. Why on earth would my mother need 2 handset contract for the same number. The vodacom consultant did not do her job properly or pay attention to detail when the contract was due to renew. This is misleading the customer and ******ing extract business form existing customers. Elsabe was a customer of vodacom for more than 15 years and thiss is how vodacom employees mistakes get covered up ad the customer has to chase the company for their employees mistakes. The customer care has no clue what is going on and says in replay that new upgrade does not override previous handset. WHY WOULD SOMEONE WANT 2 HANDSETS WITH THE SAME VOICE PLAN ********** 052 NUMBER</p>