Complaint lodged on Hello Peter, still NO response

Even after lodging my complaint on Hello Peter on the 22nd Mar, Vodacom did not have the courtesy to call me and resolve this matter. From my initial attempt to contact Vodacom on the 11th Mar, I am still waiting for someone to call me with a solution to the problems I've been having with my phone, as well as taking out a new contract. I spoke to a Phindile Chiya of Vodacom on the 30th Mar, due to another complaint I lodged via email. I explained the entire issue to her. I have not heard back from her or anyone else since. I have tried calling various departments today with the numbers provided on Vodacom's website, NO ONE can help me and apparently Vodacom's system is so behind that it cannot find an employee on the intranet or Outlook email program. When I asked the 1 employee in the Upgrade dept to speak with a manager, without a word, I was transferred completely out of their dept. Another employee from the Customer Service dept advised that they did not have a Manager. I am so appalled by Vodacom's customer service and will definitely be spreading my experience by word of mouth and whatever social media I can find to prevent friends and family from this dreadful service!!!