WN
Waynne N
1 reviews | Active since Dec 2012
26 Jun 2023, 13:02
***** complaint ignored
Over a month a go i found out someone upgraded my contract without my consent. I completed all ***** documentation you requested and sent it in. Since then nothing has happened apart from me being billed again for this. What happened to we will get back to you in 14 working days
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Jun 2023, 14:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2023, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WN
Waynne N's updateReviewer Update
29 Nov 2023, 15:43This was supposed to be sorted out months ago. This account is still with ***** department. tried to upgrade more than 3days ago and was advised i cant because the account is in the wrong STATUS what ever that means. The gentleman from the vodacom shop has made multiple calls to get this sorted out, I have just been advised now that nothing has been done and still sitting with the ***** department.
I would like to upgrade my account this week.
Why cant this be fixed?
According to all correspondence this was done in June, 5 months ago.
I would like to upgrade my account this week.
Why cant this be fixed?
According to all correspondence this was done in June, 5 months ago.
WN
Waynne N's update29 Nov 2023, 15:43
Reviewer Update
This was supposed to be sorted out months ago. This account is still with ***** department. tried to upgrade more than 3days ago and was advised i cant because the account is in the wrong STATUS what ever that means. The gentleman from the vodacom shop has made multiple calls to get this sorted out, I have just been advised now that nothing has been done and still sitting with the ***** department.
I would like to upgrade my account this week.
Why cant this be fixed?
According to all correspondence this was done in June, 5 months ago.
I would like to upgrade my account this week.
Why cant this be fixed?
According to all correspondence this was done in June, 5 months ago.