AL
Anne-Marie Loots

1 reviews | Active since Dec 2022

24 Dec 2022, 14:23

Complaint: How to close a Vodacom account hassle free.

"Further Together", means looooooong after you attempt to close your account you will still continue to be charged for a service that does not exist!

Think very carefully, prior to opening an account with Vodacom, whether you can actually close that account. Make extra, and I mean: EXTRA sure that you have the correct procedure required on how to go about this. Please be aware that a so-called contact number will not accomplish this!! Unless you have at least a week available - SOLEY for this endeavor - if you are lucky!

Be aware that you will be harassed and threatened by the legal department (on a daily basis) to settle the so-called amount for service that was supposed to have been terminated. And guess what - even should you capitulate and pay this amount with the personal reassurance of their legal department - it does not mean that the harassments will cease, and be rid of an account that was supposed to have been closed (now my 2nd attempt). Do not be surprised should this process keep on repeating! May the Force be with you.

0
Replies (3)
Vodacom
Vodacom's reply24 Dec 2022, 15:38
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AL
Anne-Marie Loots's update28 Dec 2022, 10:35
Reviewer Update
Dear Vodacom,
Yes I was contacted today via SMS - same threatening content as always (***). I called the number (twice) as requested @ *** around
10ish today 28-12-2022. Guess what: Although these calls had been accepted, no verbal response took place at any time. It appeared that the receiver was just placed aside. Since my phone was on speaker mode and someone was with me, I have witness of this interaction..
AL
Anne-Marie Loots's update28 Dec 2022, 10:38
Reviewer Update
Dear Vodacom,
Professional conduct in this case, leaves a lot to be desired.