COMPLAINT FROM MRS JACOBS

COMPLAINT FROM MRS JACOBS

Good day, I would like to lodge a complaint to Vodacom I am a 69 old woman and I took a contract with Vodacom I am paying my monthly subscriptions on time however I have logged a query with them that I can’t receive calls or make calls when am at my farm. I only receive calls when I am in town I than took the liberty to inform them about my problem as I stay on the farm and it is important that I can make calls or receive calls on a day to day basis. I have lodge this complaint on the 5th on FEBRUARY 2020 and still struggling, I have spoken to several consultants and today I was advised that the gps I gave them was incorrect. My problem is that I was never informed or given feedback regarding this matter. If I didn’t call today, I would have still been in the dark while each month they deduct they premiums. A lady at the call centre asked me to sent a mail and that the turn around time is 7 working days. Which is not fair because I have been waiting for months now! I am lodging this complaint hoping that they will attend to this matter as soon as possible Mrs jacobs