MM
Michelle M

1 reviews | Active since May 2021

08 Jun 2021, 20:14

Complaint for Vodacom

This complaint is follow up on last month complaint that was not fixed properly. I can't believe this well known server provider customer service is so poor that no wonder so many clients goes to other network providers. Vodacom has upgrade me without my acknowledgement with airtime and data for 2 phones, they promise to fix the contract because I only need data for both phones but on the 1 of this month June 2021 I yet again receive airtime and data. What a disappointment. Yet again livered, can't you get it right the first time.

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2021, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Jun 2021, 08:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,