complaint for ******* deductions

Item: Vodacom
Rating: 1
Author: munzhedzi M

My mother account has been deducted money for the past 6 months and she has no active contract with vodacom. They are deducting more than R500 from her bank account and she is a pension struggling. May Vodacom please clear this Mess.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jun 2024, 12:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply09 Jun 2024, 12:57

Official

Best regards,

Vodacom's replyOfficial

10 Jun 2024, 15:07

Good day, Munzhedzi.

Thank you for accepting my call.

We've made contact with your mom and informed her that the following documentation is required.

> Copy of ID
> Affidavit
> Her signature x3

Please email these documents to *** and a representative should make contact. Kindly note, the turnaround time is 7-14 working days.

Kind regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jun 2024, 15:07

Official

Best regards,

complaint for ******* deductions

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