Complaint for cancellation

Good day Can someone please contact me with regards to my contract cancellation. I had an issue last year where incorrect information was given. I have an email confirmation confirming that now early cancellation fee will be charged however when I called the cancellation department this morning and spoke to Aleshan no notes have been placed on my profile. Last year I dealt with Kedi Mokgobo. I am furious. Everytime I deal with Vodacom it's a nightmare. The consultant advised he has escalated the matter and the turnaround time is 24 to 48 business hours which is not acceptable He was not even able to provide me with a reference number, how pathetic