Complaint

Good day,

I had lodged a case with Vodacom for them continuing to debit my account every month and sometime twice a month for a contract I canceled in June,I’ve gone to the store but I still haven’t received the accurate assistance,further every time I recharge my phone it deducts 12 airtime from the balance and says I have requested airtime advance and I know for a fact,I can afford airtime and don’t need such a function,your self help service is useless,nobody seems to know what they doing,I can’t keep wasting my petrol and money to correct these issues when I have been with Vodacom for 20 plus years,please resolve this issue before it is escalated because I’m honestly tired of this incompetence from the service provider

Regards Itumeleng Moropane