Complaint

I am sending this email with regards to a consultant of yours that canceled my contract prematurely when I had told him to not cancel, I will do a Sim swap and get another phone. He should call me again. At the end of the call I asked him if he had processed anything and he said no he did not process anything. I am livid as to how can vodacom cancel my contract and I don't flippen get an email or even an sms telling me about it..

I open my app and it's telling the amount I owe is R1347... I call to ask and it is then that u guys tell me it is for my contract cancelation. When did you start processing cancelations without sending us an email or text.

I have had it with vodacom and ur *********** staff... It is our pockets that you are affecting. I have been ur customer and I have had it with you. Go and listen to that call I did on 22/04 and you will hear that I asked him not to do anything until I decided what to do. **** it guys, let us know send us emails or sms's. I want this contract back on and continue where i left it off.