Complaint

I am very upset with Vodacom, yesterday i bought R170 worth of airtime because i paid back the airtime advance tat i tool. Just now i bought R29 airtime and my whole airtime was taken, and I called the call Centre and spoke to Zintle Ngobese who then told me that the airtime was converted to bundles that i never asked for. I don't understand Now i need to make a call and i can not because of this bundle thing. Its 5 am and i need to make an urgent call, so what now? If i buy airtime again will i be charged again, this is ridiculous and i have been told the escalation takes about 24-48 hours. Can this be resolved ASAP!!