NK
Nwabisa K
1 reviews | Active since Oct 2022
22 Oct 2022, 16:27
Complaint
Vodacom Mitchell’s plain I went to get vodacom contract SIM card and to port to my telkom number the advisor told me they will create a contract then port the number in few days I should come back went back and they told me they can’t I can only cancel the contract and I’ll get cancellation fee which was something not my fault called the manager and they did nothing but was told why did I not listen I’m disgusted by the service the call centres never pick up and never get a response from emails
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2022, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2022, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NK
Nwabisa K's updateReviewer Update
24 Oct 2022, 19:03Vodacom contracts are not the best try different providers but not vodacom and their service is pathetic it’s day 6. With no response from their call centre ,Mitchell’s plan vodacom consultants are pathetic they don’t have knowledge and they are rude,it’s day 4 with no reply from the consultant or call back and they don’t pick up at the call centers I regret taking a contract from vodacom
NK
Nwabisa K's update24 Oct 2022, 19:03
Reviewer Update
Vodacom contracts are not the best try different providers but not vodacom and their service is pathetic it’s day 6. With no response from their call centre ,Mitchell’s plan vodacom consultants are pathetic they don’t have knowledge and they are rude,it’s day 4 with no reply from the consultant or call back and they don’t pick up at the call centers I regret taking a contract from vodacom
NK
Nwabisa K's updateReviewer Update
29 Oct 2022, 12:47Tried calling your call centre several
Times and you there’s no reply
Times and you there’s no reply
NK
Nwabisa K's update29 Oct 2022, 12:47
Reviewer Update
Tried calling your call centre several
Times and you there’s no reply
Times and you there’s no reply