Complaint

I upgraded my contract with Vodacom in November 2019. The contract I chose came with 2 cellphones and one promo sim which included 65 airtime for free. Since December until now it has been 4 months that I have to call Vodacom on a monthly basis to query why have been billed for airtime that is for free. I'm sick of the pathetic service I receive from customer service and the accounts department. Every month I get told my account has been fixed but the minute I get my bill I see it has not been fixed. How many more times do I have to call Vodacom to correct my account and then they have a nerve to ask me to rate the service at the end of the call. This is not the fist time I have experienced such poor service from Vodacom. As soon as this contract expires I'm taking my money to another network.