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Diana M
1 reviews | Active since Nov 2025
05 Nov 2025, 09:01
Complaint
I've got a terrible service with Vodacom, my contract ended in October, I have been trying to call them to cancel it but the consultants keep on telling that they will call me back, till today and they telling me that they are still going to debit my account in November because I did not cancel my contract in time. I am so frustrated right now because they are the ones who kept me in suspense, should it happen they deduct this month I will demand for a refund, this is totally not acceptable. As a customer I have been trying to get hold of them and they always send me from post to pillar. Poor service 😔
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Replies (2)
Vodacom's replyOfficial
05 Nov 2025, 13:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2025, 13:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Diana M's updateReviewer Update
22 Dec 2025, 18:37Hi I'm not happy with Vodacom service, I have canceled my contract in October and my last debit was on the 20th, but today they've debited my account again, when I call a consultant states that it's an airtime advance but I have stated very clear that I'm canceling everything, my Sim card was supposed to be converted into prepaid. This is so unacceptable.
DM
Diana M's update22 Dec 2025, 18:37
Reviewer Update
Hi I'm not happy with Vodacom service, I have canceled my contract in October and my last debit was on the 20th, but today they've debited my account again, when I call a consultant states that it's an airtime advance but I have stated very clear that I'm canceling everything, my Sim card was supposed to be converted into prepaid. This is so unacceptable.