COMPLAINT

In December 2020 Vodacom upgraded my mothers contract, the problem is that my mother had a stroke and was not in any state to talk to anyone , she also could not use her phone. In January 2021 we sent a letter cancellated her phone number which I turned off. As I said they upgraded her phone and kept putting a debit order through her account every month . We have tried to get this resolved. Yesterday we were told that they have cancelled her phone and closed her account, but they will not be repaying the monies that were put through her account. Well I would like to know who upgraded her phone and who was using her number because every month the amount that went through was different. My mother has passed away and that money that was taken out of her account I would like it to be repayed.