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Mandy M
1 reviews | Active since Sept 2021
15 Sept 2021, 13:11
Complaint
I bought a phone yesterday at vodacom secunda mall and when I got to the car and opened the phone to take a picture it had a small dent on the side. This morning I tried exchanging the phone at vodacom secunda mall and the manager refused to see me and I was told that she said she was busy and won't assist me because I dropped the phone. I am so disappointed in the service and the phone that they gave me. This is wrong and I paid cash for the phone
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Replies (2)
Vodacom's replyOfficial
15 Sept 2021, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Sept 2021, 09:57Dear Mandy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that was received that the consultant opened the box and the device was showed to you.
You made the payment and left the store.
They are unable to take any responsibility for the phone that left the store already.
Regards Consumer Website Team
You made the payment and left the store.
They are unable to take any responsibility for the phone that left the store already.
Regards Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2021, 09:57
Official
Dear Mandy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the feedback that was received that the consultant opened the box and the device was showed to you.
You made the payment and left the store.
They are unable to take any responsibility for the phone that left the store already.
Regards Consumer Website Team
You made the payment and left the store.
They are unable to take any responsibility for the phone that left the store already.
Regards Consumer Website Team
Best regards,