VN
Vutlhari N

1 reviews | Active since Oct 2016

15 Dec 2020, 14:57

COMPLAINT

Guys your chatbox is ****py! I'm trying to do a sim swap and clearly i cant do it on the Whatsapp line, Your Contact Centre says my number has been blocked because of the amount of times i have been calling Vodacom and ever since I've been on this network its the first time that i was calling the contact Centre minutes ago which really irritated me, then your so called Whatsapp line that im being reffered to is clearly not designed for this service because it keeps on saying it will send me a OTP and i dont understand where this SMS OTP will go because the very same number im trying to get a sim swap on is not active! i dont have a line besides the new sim card meant for the the swap! how exactly am i supposed to do this! this is so frustrating

0
Replies (1)
Vodacom
Vodacom's reply16 Dec 2020, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team