MJ
Marietha J
1 reviews | Active since Jan 2021
06 Jan 2021, 21:39
Complaint
They billed me for my at 2 addressrs after i put in a relocation and cancellation form. Got billed over 2000 rand extra in November and on enquiry why they said i havent followed procedure to cancel the other address. After numerous calls and spekingto numerous consultants i was informex thsy they will not refund me the money. What a bad ecperience ehich i could ytansfer for 8 my contracts
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Vodacom's replyOfficial
07 Jan 2021, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team