Complaint

Subject: Formal Complaint Regarding Lack of Communication and Unjust Arrears

Dear [Company Name / Customer Service Manager],

I am writing to formally lodge a complaint regarding the manner in which my account has been handled.

It has come to my attention that my account has been placed in arrears for six months. However, during this entire period, there was no attempt made by your institution to communicate with me regarding any missed payments or issues on the account. I did not receive any debit notifications, email statements, SMS alerts, phone calls, or any form of correspondence informing me of the outstanding amounts.

Had I been informed or notified, I would have taken immediate action to resolve the matter. Instead, without any communication from your side, I now find myself in arrears without being afforded the opportunity to address the situation timeously.

I find this unacceptable and request that this matter be investigated and rectified urgently. Furthermore, I would appreciate written confirmation on how this will be resolved, as well as steps you will take to ensure this does not happen again.

I look forward to your prompt response.