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younus S

1 reviews | Active since Jul 2013

20 Sept 2024, 11:23

Complaint - Deceptive Sales

I have a contract with Vodacom since May 2023. I was contacted on the 14th August by their Sales team who advised that my Vodacom number was an open line and don't I want to change this due to the fact that it could be expensive and they offered to restrict the line with airtime only. Because my son uses this line i was happy to do this and agreed. HOWEVER what the Sales person FAILED to say is that the contract would be further extended till year 2026!!!!!! How can I pay for a phone for 4 YEARS?? This doesn't make sense! I am very disappointed at how deceptive this call was. The only other mention was that I would be paying a R20 or R30 extra on my subscription. NOTHING MENTIONED about contract extention dates!!! Please reverse this back to the initial contract as I did not agree to this It's just over a month and I thank the Consultant I spoke to today who made me aware of this. Thank you Amanda.

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2024, 12:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team