Complaint

I took out a contract with vodacom online.for 349.00 per month. It took them the whole month to deliver my devices with no update at all. After calling them numerous times. My phones were delivered. But the phones were faulty and I logged a return on the 3rd July. It is now the 23rd July and I'm still waiting for collection on the faulty devices. I have been calling everyday for assistance, however I'm not getting any joy from vodacom consultants. Firstly I was **** to when I asked to speak to a supervisor, I was a referred to another consultant who pretended to be a supervisor by the name of Amelia chetty. So I was a fool all along thinking I'm talking to a supervisor. I only found out on the 20th from Lynette pillay that Amelia is not a supervisor. Then while I am waiting for collection my account was debited for 897.00.of which I know nothing about all I know is my account was supposed to be debited with 349.00.when i called. I was told it's for the Sim cards. Connection. But no one told me about those charges when I took out the contract. I took out the contract knowing that I'm gonna pay 349.00.all I'm getting is emails from one person to another saying please assist. I want my money reversed now. And these cellphones collected today still. I want nothing to do with vodacom. Their service is rediculous, such a big company. I don't believe the kind of service they are providing to new clients.