complaint

I am so dissapointed with the way my contract is ending , i took a phone for my mom on mothers day 2018 and it was only for 24 months, this year MAY when the contract ended i received a call been asked if i want to upgrade and i informed the consultant that my mothers phone is still in good conditions and instructed her to rather cancel. But because it was not a sale to the consultant did not bother to cancel. September my mothers phone was blocked and i went to vodacom vryburg asssisted by a coloured guy at the door he did not even give a chance to explain , he said if i have a problem i must contact vodacom wrote numbers for me on a peace of paper.

because was desperate for my moms phone to be unblocked i paid that R870 and called vodacom to let them know that i paid and the unblock the phone and asked me to call the next business day to cancel the contract I did so .

All along i believed the contract was canceled to my suprise came last week when my brother passed on and my mom was trying to contact the funeral parlor ,her phone was blocked again and when i call i have a balance due of R405.74.

its been so hard on my mom to deal with the passing of my bother at the same time dealing with a blocked phone that she cannot make calls from.

please help me hellopeter u are my last hope , i have had contract with mtn for 5 years and never had any problems like this . This is the most bad service i ever received in my life i never thought buying my mom a gift for mothers day would cost her so much pain.