PU
Pete U
1 reviews | Active since Feb 2021
22 Feb 2021, 11:28
Complaint - contract upgrade
Living outside of SA , I have a vodacom account - have discovered that someone from the Bytes dept has upgraded my account 15Jan 2021 - very strange I have not even received a call from Vodacom regarding this . Is this ***** ? Why would they upgrade me without consultation ? After a hour of trying to get through to the correct department from help of other department I have now resorted to this forum . Vodacom website is pretty unhelpful as well - can some on please make contact with me regarding the upgrade which I have no knowledge of ...... Beware of possible ***** people
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Replies (2)
Vodacom's replyOfficial
22 Feb 2021, 11:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2021, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2021, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the reversal was processed and necessary credits done. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the reversal was processed and necessary credits done. Regards Consumer Website Team
Best regards,