Complaint - Contract documents

<p>Good day</p> <p> </p> <p>I took out a contract with Nashua Mobile in 2014 and around Oct/Nov that year the Nashua closed and my contract was transferred to Vodacom.</p> <p> </p> <p>Last week i dropped my handset (Samsung S5) and the screen cracked, I took my phone to your repair centre in Sandton City and Maria confirmed that Samsung will replace the screen as the phone is still within with the 2 year warranty BUT Vodacom cannot book the phone in bacause apparently the warrantly or details relating to my contact was not transferred to Vodacom.</p> <p> </p> <p>What i dont understand is, if you dont have details of my contract then how the hell are you billing me on a monthly basis.????</p> <p>I logged a call on Wednesday as Maria could not help me any further and i was advised that it will take about 3 working days for my contract to be send to me via email. Samsung requires proof of the contract in order for them to repair my phone.</p> <p> </p> <p>i received a reference number for the call logged, ie EC-047W-2XW887 .</p> <p>I called again today and an agent says it will take up to 3 weeks for me to receive a response.</p> <p> </p> <p>What sort of turn around times are those? What sort of customer service is that?</p> <p> </p> <p>Understand something my phone is nearing the end of the 2 year warranty, but the time i receive a response the warranty may expire and my phone may not be fixed because of your incompetence.</p> <p> </p> <p>just so you know, Samsung's turn around times to repair the phone is far quicker than you finding my documents.</p> <p> </p> <p>By the way my cell contract was an upgrade that was done telephonically with Nashua around 22/23 Sept 2014.</p> <p> </p> <p>herewith are my details:</p> <p>Contract Cell number - ********** </p> <p> </p> <p>i need this matter to be urgently resolved.</p>