KB
Keabetswe B

1 reviews | Active since Aug 2021

13 Aug 2021, 11:28

COMPLAINT: CONTRACT CANCELLATION

Hello. I bought a two year contract cellphone in 2018 from Vodacom and was supposed to pay monthly. I have paid fully this year in February as my contract was due but they are still debiting my money untill today. I went to Vodashop and told me to call *** for cancellation, I did that three times and the assistants tried to convince me to upgrade but I said "no I want to cancel my contract only" until they told me to wait for SMS notification which I didn't receive even today.Please help me because it is now 6th months Vodacom is taking my money and I am unemployed now.

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2021, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team