Complaint contract cancellation

<div>Good day. I just cannot get a reaction from Vodacom. On 30 November I asked Vodacom to convert my contract to a pay as you go. On 5 January I 'phoned them because an amount of R214-21 was still deducted from my account. The person at the help desk checked the recording of 30 November and agreed with me and assured me that the matter would be rectified within 24 to 48 hours and that the amount owed to me would be paid into my account. Needless to say nothing happened. I 'phoned again on 12 January and again on 2 February and every time I got the same answer, they agree that I had indeed cancelled my contract and they would pay back the money of R428-42. The last person I spoke to was a Sahid. Same story, nothing happened. Now, I am a pensioner and cannot afford to donate R214-21 every month to such a large organization and what irks me the most is unfulfilled promises. Please resolve this issue for me. Thank you</div>