SJ
Samantha J
1 reviews | Active since Nov 2021
22 Nov 2021, 10:27
COMPLAINT!!! COMPLAINT!!
I am extremely unhappy about upgrading my cell phone contract and being told one thing and then finding out it was lies and now they going to bill me with a higher amount and cancelling one of my cell numbers which I stressed with the sales person that nothing must change on my contract except for the amount that I was paying per month. I believe the salesperson was deceptive and untruthful. I will never upgrade again and will cancel all my contract with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Nov 2021, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2021, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SJ
Samantha J's updateReviewer Update
23 Nov 2021, 13:28No response from Vodacom yet, but they expect you to pay the bill at the end of the month. Its not fair that they Offer you a package for less than what you paying and then almost 2 weeks later they send you a quote for double than what you paying, and now I can't get any answers. NOT A HAPPY CUSTOMER!!!!!!!!!!!
I will be changing my provider.
I will be changing my provider.
SJ
Samantha J's update23 Nov 2021, 13:28
Reviewer Update
No response from Vodacom yet, but they expect you to pay the bill at the end of the month. Its not fair that they Offer you a package for less than what you paying and then almost 2 weeks later they send you a quote for double than what you paying, and now I can't get any answers. NOT A HAPPY CUSTOMER!!!!!!!!!!!
I will be changing my provider.
I will be changing my provider.
Vodacom's replyOfficial
25 Nov 2021, 10:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the relevant department made contact and advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2021, 10:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the relevant department made contact and advised accordingly. Regards Consumer Website Team
Best regards,