LK
Lungile K
1 reviews | Active since Jan 2019
08 May 2020, 23:38
Complaint
I was speaking to call centre agent by the name of Tebogo about 23:28pm today the 08/05/2020 explaining my complaint and he hung on me. I was explaining that I loaded a Vodacom advance on my number *** an amount of R90 and only R40 was visible, I was asking him what happened to the R50 and said I am very disappointed with the service, he hung up on me Wow, Vodacom are chowing our monies during Covid19, very bad service
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Vodacom's replyOfficial
10 May 2020, 02:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2020, 02:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team