DJ
Deslyn J
1 reviews | Active since Jul 2023
17 Jul 2023, 09:21
Complaint
I have a complaint. I have enquired about my statement for this month July which has out of the blue sky rocked to R3217. I have not received feedback from the first call I made and neither from the second call. I am still awaiting a manager to call me back. There aren't managers available. I refuse to pay that amount for something that was done by me. I have been a loyal customer of Vodacom for more than 3 years and this is how I am treated, it's not appreciated and very disappointing.
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Replies (2)
Vodacom's replyOfficial
17 Jul 2023, 10:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2023, 10:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DJ
Deslyn J's updateReviewer Update
03 Aug 2023, 18:35Dear Vodacom
The credit was processed but a new amount of R4538.01 is reflecting on my Vodacom App again. I refuse to pay this account until it's sorted. This is ridiculous. This is the second month and I have had a faithful debit order dynamic in place but now it's not such a good idea to have a debit order when you being charged for services that is not activated by myself.
The credit was processed but a new amount of R4538.01 is reflecting on my Vodacom App again. I refuse to pay this account until it's sorted. This is ridiculous. This is the second month and I have had a faithful debit order dynamic in place but now it's not such a good idea to have a debit order when you being charged for services that is not activated by myself.
DJ
Deslyn J's update03 Aug 2023, 18:35
Reviewer Update
Dear Vodacom
The credit was processed but a new amount of R4538.01 is reflecting on my Vodacom App again. I refuse to pay this account until it's sorted. This is ridiculous. This is the second month and I have had a faithful debit order dynamic in place but now it's not such a good idea to have a debit order when you being charged for services that is not activated by myself.
The credit was processed but a new amount of R4538.01 is reflecting on my Vodacom App again. I refuse to pay this account until it's sorted. This is ridiculous. This is the second month and I have had a faithful debit order dynamic in place but now it's not such a good idea to have a debit order when you being charged for services that is not activated by myself.