COMPLAINT

I upgraded online and I was told vodacom will call me back within 3 days to ensure that I really made this upgrade myself. That happened but AFTER THE TIME THEY SPECIFIED. Okay......I got angry but I made myself understand that myb it’s because of the lockdown. Fast forward....the courier company contacted me the following week for delivery and to my suprise,they had the wrong address which was supp**** to them by VODACOM. I corrected this and even phoned this vodacom to correct the address. This is now a third day,I should have received my parcel on Monday but here I am waiting for Vodacom to validate the address with the courier company. Do they do that? NO THEY TAKING THEIR TIME EVEN THOUGH THEY CAUSED THIS CONFUSION BY TAKING A WRING ADDRESS.

WHY SHOULD I KEEP FOLLOWING UP WITH THEM FOR A MISTAKE I DID NOT MAKE? WHY ARE VODACOM EMPLOYING PEOPLE WHO MAKE SUCH CARELESS MISTAKES? IM SOOOO FED UP WITH VODACOM,their service is just terrible and it’s even hard to get hold of them.....I’m just ****ed,totally ****ed