Complaint

I'm very disappointed in Vodacom because I had a top up contract until it was suspended on the 25th October 2019. I had my own recharged airtime until my phone was re-registered on the 31st October as a prepaid line. The consultant who helped me said my airtime will still appear so I have to wait for an hour then my line will work normally. After an hour when I switched my phone on my airtime was deducted for no valid reason. I spoke to 2 different consultants on the customer care line to query this problem. They gave me 2 different reasons which didn't make sense why my airtime was deducted. I bought data bundles to use my whatsapp but I can't use my whatsapp even though I have data. I spoke to another consultant on the 1st November but the problem was never solved. My airtime is still not replaced my whatsapp not working at all with the data I bought from Vodacom.