1 reviews | Active since May 2017

08 Nov 2017, 07:44

complaint billing of airtime and data

I am so ****ed off with Vodacom every time I buy airtime or data it jus disappear into thin air.please bring back my ****** data and airtime

0
Replies (3)
Vodacom
Vodacom's reply08 Nov 2017, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Nov 2017, 11:37
Official

Dear Petunia Mashangoane

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
K H
Vodacom Escalation Support Team

Vodacom
Vodacom's reply20 Nov 2017, 11:37
Official

Dear Petunia Mashangoane

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
K H
Vodacom Escalation Support Team