MP
Mandlakazi P

1 reviews | Active since May 2021

08 Jun 2021, 11:23

Complaint

Hi i took a sumsung j2 grand prime pro @vodacom in june 2018 they was debiting their money from my account sometimes they debit early before the date sometimes late after the day my contract should have to be finished by june 2020 ,by October i went to vodacom shop in vredenburg mall western cape to find out how much do i owe and i saw the was a missing payments i think twice i ask them how much do i owe vodacom because i want to cleare off my name they checked me on their system they said i am not in their system that means i am cleare ok they dont say anything about handed over i relaxed because i am clear ok i went to shop open the account this year which is 2021 march they said i have a beria in my name i dnt qualify its when i started to be shocked i downloaded clear score i saw vodacom i tried to call them to find out they said i am clear again i asked for clearence letter they transferred me to the other department legal department its where they told me that i have bean handed over to MBD ftom the 8 of January 2021 which is this yaer i have to pay 3thousand 700 i told them that i dont know that and they told me that my contract is upgraded online which is i dont know that also that was without my permission iphone MBD to find out they tell me that i have to pay through MBD i am out of vodacom i phoned vodacom lagal again to find out how can they hand over my contract without informing me they said they will reverse it back to vodacom i will payR 2800 then i told them i did arrangement with MBD they will debit R300 they said its fine they will arrange with MBD to cancel me through them ok on the 14 of may 2021 vodacom debited R300 early in the morning and on the 15 of may 2021 MBD debited also R300 from my account i went to my closest vodacom to ask them and check if what is happening they said i dnt exist from thei system i was stressing i reversed the money both sides i am still confused what can i do and they will debit both again this month of june

0
Replies (1)
Vodacom
Vodacom's reply08 Jun 2021, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team