RM
Rudolf M
1 reviews | Active since Mar 2023
22 Mar 2023, 21:37
Complaint
Worst insurance....i did a upgrade on my cell contract in November 2020 and took insurance with the phone which i normally don't take but thought let's take it as i do use the phone for work purposes..long story short had a proplem December 2021phone just went off and had errors.. sent it in and had it replaced under warranty after 2months in February 2022 now march 2023 my phone got ****** . .reported it and trying to do a insurance claim since sunday ..its Wednesday today and they get back to me and tell me my phone is under insured as a new cat s62 pro is around R16000 but my comprehensive insurance only covers R3500? So the sales consultant under insured my device when i did the upgrade
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Mar 2023, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2023, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rudolf M's updateReviewer Update
29 Mar 2023, 09:04Still not resolved as vodacom want to back date insurance premiums but quoted me R65pm for comprehensive cover on my cat s62 pro .... now tell me I'm only covered for 10% of my phone's value
Its been 12 days and not resolved but advertising that phone's wil be replaced within 48hrs??
Its been 12 days and not resolved but advertising that phone's wil be replaced within 48hrs??
RM
Rudolf M's update29 Mar 2023, 09:04
Reviewer Update
Still not resolved as vodacom want to back date insurance premiums but quoted me R65pm for comprehensive cover on my cat s62 pro .... now tell me I'm only covered for 10% of my phone's value
Its been 12 days and not resolved but advertising that phone's wil be replaced within 48hrs??
Its been 12 days and not resolved but advertising that phone's wil be replaced within 48hrs??
RM
Rudolf M's updateReviewer Update
11 Apr 2023, 13:22Longest 48hours ever....
.take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening??????
.take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening??????
RM
Rudolf M's update11 Apr 2023, 13:22
Reviewer Update
Longest 48hours ever....
.take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening??????
.take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening??????
RM
Rudolf M's updateReviewer Update
20 Apr 2023, 22:37My 48hrs still not past??...
Phone still not replaced?
Phone still not replaced?
RM
Rudolf M's update20 Apr 2023, 22:37
Reviewer Update
My 48hrs still not past??...
Phone still not replaced?
Phone still not replaced?