Complaint-Bad Service

I bought a phone from Vodacom Boardwalk,on the 26th of August,within a few days the phone was faulty,I went back and the technician(Romano) told me no,I must have downloaded something that *******ed the phone,He resetted the phone,i lost my stuff which was such an inconvinience,no1 ever thinks that would happen within a few days of getting a new phone,after that everyday the phone would go blank ,freeze and Ill have to force reboot it of which it takes time,I cant go to vodacare everyday,its always full and sometimes when I knock off its already closed,so today I went to Vodacom to try and explain to them that I cant keep having this,its fustrating me and i bought the phone cash,the phone doesnt have any damages or anything but they didnt even try to assit,they told me they sending the phone to UMhlanga and it will take 5 weeks for me to get it back,I asked to speak to the manager so that i can atleast negotiate a loan phone since this phone is new and would be gone for so long,but Suhail or whatever his name is didn't attend to me,he was just busy with this white guy and talking about me instead of assisting me,I don't want that phone back,I was my money back,iv never experienced such bad service,KZN is the worst,theres no sense of Agency now what so ever.I am going to post this everywhere,I am going to make sure It gets to the CEO.I left the phone there,they didnt give me a reference or receipt or something that I can use to follow up.