1 reviews | Active since May 2019
COMPLAINT - Bad Account Service
Dear Sir/Madam:
I have been a client of Vodacom for many years and always had the best service, but recently I have had a huge disappointment with my account, the Vodacom cancelation and accounts department seems to fail in assisting me with my credit and cancelation of one of my numbers. I have contacted Vodacom on numerous occasion and they always seems to have twists and turns in their stories. They also struggle with giving me my credit back, i was told by accounts that credits will be processed and passed on to my bank account. I need this sorted immediately as I've spoken to numerous people about this matter. This is giving me a bad name with my bank. And I won't tolerate it any longer.
I await your urgent response.
Yours faithfully
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take this matter up with the manager of the store where the upgrade was done. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that you will need to take this matter up with the manager of the store where the upgrade was done. Regards Consumer Website Team(SA)