Complaint

I am very disturbed by the service I have received from Vodacom for the past 2 days. My cell phone was disconnected last night with no notification of the reasons why. When trying to call the call center *** I was unable to get through to them as the number went through to voicemail. This morning at 09: 48 I called again and spoke to the consultant who informed me that I had made an arrangement which I didn’t honor, and the call was dropped. I visited the vodashop in Irene Mall where I was informed that I had an outstanding amount of R2 833, which I did pay immediately. I subsequently called the call center to get my phone reconnected only to be told my phone is fully suspended and I had to pay an additional R2527. I paid and my phone has been reconnected, but my phone was disconnected 14 hours through to no fault of mine. I’m very much inconvenienced due to all this being done with no notification or communication from vodacom. This is creating a huge inconvenience on my part as I am using this phone for both personal and business purposes. I have been on this contract for more than 20 years and I am feeling that this service rendered to me is highly unfair and unprofessional to say the least. I still need to get clarity from Vodacom why I had to make this payment as I am not aware of any outstanding payment from my side