Complaint. Appalling Service

Dear Vodacom

I spoke to your customer service and told them about my situation how I was ****** and my router was ****** so I could do a sim swap as I purchase 50GB data for 14 days at R249 twice a month and I have data spending at least R500 a month on prepaid LTE data.

This lady I spoke to was aggressive and advised since whoever stole my router is using it, I cannot do a sim swap, I would have to go to the store with my ID even though I told her it was ******. She told me she can’t help and I need to see what I can do.

I’m disappointed that Vodacom who my father used 20 years ago and I’m spending so much on prepaid is giving me a low life appalling service which I don’t wish upon anyone.

Chat box was easy, straight to the point, it’s a pity at times we need to speak to actual humans but Vodacom call centre is useless. This is coming from someone in customer service with world class service.

I will still use Vodacom for now, it’s just shame for my hard earned money to go to waste just coz cust serve is poor.

Shame on you Vodacom. FYI my number is ***