JN
JOSEPH N
1 reviews | Active since Feb 2012
27 Jun 2019, 18:45
Complaint and Poor Service
I am not happy that I received a number from Vodacom that has a very outstanding balance on it. You called me twice within two days, explaining to me that this was someone else's number who either had a business. I got this number for a month now and yet you're unable to resolve your issue. This has caused me now depression and anxiety and more stress. What I want from you now is, within the 24 hours a new handset, with a new contract to resolve the issue. I can be reached on ***. This is my request and I don't want to hear anything else, I can collect the new device with contact at my nearest Vodacom Store. Preferably the iPhone 6 package.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jun 2019, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Jun 2019, 08:12Dear Joseph,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on the number you've provided and the call goes straight to voicemail. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on the number you've provided and the call goes straight to voicemail. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply28 Jun 2019, 08:12
Official
Dear Joseph,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on the number you've provided and the call goes straight to voicemail. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on the number you've provided and the call goes straight to voicemail. We have responded to your query via email. Regards Consumer Website Team(SA)
JN
JOSEPH N's updateReviewer Update
29 Jun 2019, 13:31I am not happy that I received a number from Vodacom that has a very outstanding balance on it.
You called me twice within two days, explaining to me that this was someone else's number who either had a business.
I got this number for a month now and yet you're unable to resolve your issue.
This has caused me now depression and anxiety and more stress.
What I want from you now is, within the 24 hours a new handset, with a new contract to resolve the issue.
I can be reached on ***. This is my resuest and I don't want to hear anything else, Ican collect the new device with contact at my nearest Vodacom Store. Preferbably the iPhone 6 package.
My issue has not been resolved and now I'm receving demanding for phone calls for payments, from a debt collection company.
This has gone now out of hand, I am requesting a new device and a new number immediately, to resolve this issue. Your consultant keeps calling me and asking me the same questions all the time. Please see that I get a new device and a new number as soon as possible.
You called me twice within two days, explaining to me that this was someone else's number who either had a business.
I got this number for a month now and yet you're unable to resolve your issue.
This has caused me now depression and anxiety and more stress.
What I want from you now is, within the 24 hours a new handset, with a new contract to resolve the issue.
I can be reached on ***. This is my resuest and I don't want to hear anything else, Ican collect the new device with contact at my nearest Vodacom Store. Preferbably the iPhone 6 package.
My issue has not been resolved and now I'm receving demanding for phone calls for payments, from a debt collection company.
This has gone now out of hand, I am requesting a new device and a new number immediately, to resolve this issue. Your consultant keeps calling me and asking me the same questions all the time. Please see that I get a new device and a new number as soon as possible.
JN
JOSEPH N's update29 Jun 2019, 13:31
Reviewer Update
I am not happy that I received a number from Vodacom that has a very outstanding balance on it.
You called me twice within two days, explaining to me that this was someone else's number who either had a business.
I got this number for a month now and yet you're unable to resolve your issue.
This has caused me now depression and anxiety and more stress.
What I want from you now is, within the 24 hours a new handset, with a new contract to resolve the issue.
I can be reached on ***. This is my resuest and I don't want to hear anything else, Ican collect the new device with contact at my nearest Vodacom Store. Preferbably the iPhone 6 package.
My issue has not been resolved and now I'm receving demanding for phone calls for payments, from a debt collection company.
This has gone now out of hand, I am requesting a new device and a new number immediately, to resolve this issue. Your consultant keeps calling me and asking me the same questions all the time. Please see that I get a new device and a new number as soon as possible.
You called me twice within two days, explaining to me that this was someone else's number who either had a business.
I got this number for a month now and yet you're unable to resolve your issue.
This has caused me now depression and anxiety and more stress.
What I want from you now is, within the 24 hours a new handset, with a new contract to resolve the issue.
I can be reached on ***. This is my resuest and I don't want to hear anything else, Ican collect the new device with contact at my nearest Vodacom Store. Preferbably the iPhone 6 package.
My issue has not been resolved and now I'm receving demanding for phone calls for payments, from a debt collection company.
This has gone now out of hand, I am requesting a new device and a new number immediately, to resolve this issue. Your consultant keeps calling me and asking me the same questions all the time. Please see that I get a new device and a new number as soon as possible.