COMPLAINT AND PATHETIC CUSTOMER SERVICE

I would literally give it 0 stars if I could but alas I need to give it one start

I purchased items in September 2024 from Vodabucks totalling R447, the items did not fit and called for the process to be returned and refunded, completed the whole ordeal

Once the items were successfully returned on the 2nd October I once again called the vodabucks department and was told it will take 7-14 working days for my refund to be processed the codes I had were cancelled and everything was completed

24 October 2024 I call the department to find out what is happening with my refund, nothing was completed, codes were not cancelled even though the codes were also emailed to Vodacom on the 2nd October I now need to start this process all over again - NOT A HAPPY CUSTOMER AT THIS POINT

I asked to speak to manager as this is insanity, its passed the point of even being polite because I followed all the processes instructed and nobody wants to listen to me, I asked to speak to the Supervisor/Team Leader he is on lunch

I am busy so I missed the call but I called Vodacom back and the supervisor was already gone for the day in a span of 5 minutes

Call on the 25trh October to find out what is going on - AGENT ACCUSED ME OF DECLINING THE SUPERVISOR'S CALL - a total false accusation and disgusting behaviour of the agent, I am still waiting on a supervisor to call me because he does not work in the building he works from home but does not have 5 minutes to hear my case so I have no choice but to come to hello peter.

I am still waiting on the team leader to call me and to get my money back as Vodacom has the items returned and my money and they do not seem to care about their customers even though I pay a high phone bill every month and pay it timeously its shocking and disgusting and I will be cancelling my contracts as they come to end because if they do not care for me as a client they do not need my money,