Complaint against Vodacom Westgate next the John Doris

I took my phone in for repairs at Vodacom Westgate in. Mid November, the manager there is very arrogant and looks down on people. I went back two later to follow up and he told me that the quoute amount was very expensive as his staff member is respondible for paying the bill. I asked that they take the phone to Huawei for a quote. On the 16th December the sales lady thats is so kind to assist me sent an email confirmation that my phone will be collected. A month later there was no feedback from the Vodacom shop. I went in on the 15 January to check why is my phone not back. The same store manager was very igorant with an attitude telling me that the phone was only collected on the 15 January. He gave me no reason why this delay. I am not pleased with the service received at this shop especially how this manager lacks professionalism and working against TCF. Vodacom as a brand is dented by such people.