1 reviews | Active since Mar 2022
Complaint Against Vodacom Store
I Had a Very bad experience at Vodacom Goldfields Mall , I went to enquire about my Router Contract that I finished to pay last year. I even went to the store to close the Account I only discovered last week that the Account was not close when I was checking my Credit Profile. What is frustrating me is the Service I received from the Store they just gave a number to call without telling me it's gonna charge . It just finished my airtime due to holding longer. It seems like they only recognise you as a Customer when you are buying their products when it come comes to Customer Service they don't care. I'm a very frustrated as I want to sort this problem ASAP because it messes up my Credit Profile. I'm very angry with the way they handled my query in store .
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I have made EFT payment on the 30th March 2022 as per Vodacom above response to my complaint after I received a call from one of your Consultants. I even sent a proof of Payment as per Vodacom instruction . Your response says Cancellation takes place when the payment is reflected so I must allow 3-5 days for a Payment to reflect then I can the above number to Cancel a contract. But now today I received the above text that say I did make a payment for March arrears ,so my Concern is that why is Vodacom not also allowing for that 3-5days and check the payment I made . This Company is really frustrating me because someone did not do His or Her job when I called in last to cancel the contract .
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I have made EFT payment on the 30th March 2022 as per Vodacom above response to my complaint after I received a call from one of your Consultants. I even sent a proof of Payment as per Vodacom instruction . Your response says Cancellation takes place when the payment is reflected so I must allow 3-5 days for a Payment to reflect then I can the above number to Cancel a contract. But now today I received the above text that say I did make a payment for March arrears ,so my Concern is that why is Vodacom not also allowing for that 3-5days and check the payment I made . This Company is really frustrating me because someone did not do His or Her job when I called in last to cancel the contract .