Complaint against Vodacom

The facts. I have been a loyal customer of Vodacom since 1995. During the years I have had several contracts with up to 6 numbers. I can't remember how,when and why I took the contract on the number ***. It is an airtime contract.

During early 2016 I was contacted by Vodacom to upgrade this contract but I then later decided not to upgrade and cancel the upgrade and also cancel the contract. That was done on 06/04/2018. I did have a Laptop contract with a data bundle and well as other data bundles. At the end of 2020 the laptop contract expired and I did not renew it. When I received my Jan 2021 account I noticed that the amount of R79.01 was still invoiced. I was under the impression that it was the data bundle for the laptop.

I visited a Vodacom store and the assistant could not find a record of the number *** on my account and confirmed that I only had the 4 contracts which I was aware of. They could not help me and suggested I phone the help line ***.

I started phoning this number in February 2021 and could not be helped. IN March 2021, I reached a lady that went into their old system and found the number. She confirmed that the upgrade was cancelled on 6 April 2018 but stated the contract was not cancelled so I am entitled to a refund. She could not help me with that and told me to phone again and speak to the accounts department.

IN April 2021 after phoning several times without being helped or the problem sorted I sent an email to Vodacom. I only received a computer generated reply wanting to confirm my personal details. Again nothing happened. I received several sms messages stating that "you will receive an sms and email with your exact cancellation details, until then your Vodacom contract cancellation is not confirmed" I did not receive any of these.

I then again phoned and a lady helped to again formally cancel the contract, When I received my May 2021 statement the cancelled number *** was again invoiced and I then decided not to pay my account so that Vodacom can contact me so we can sort this. They only send me a threatening notice.

Again receiving my June 2021 invoice the number is again on and that shows that Vodacom system is faulty and they need to refund me R79.01 pm from April 2018 to date which is in excess of R2700.