SL
Surika L
1 reviews | Active since May 2024
03 May 2024, 09:52
Complaint against Vodacom
My Mother Mrs Thompson sign at Vodacom Contacts on 3 accounts - this month Vodacom deduct R 135 MORE from her account without her knowledge that they change her contract for more that she sign on the contract at Vodacom.
Vodacom is not allowed to change on behalf of Mrs Thompson her contract - that is not legal!!!!
This is Breaching of Contract from Vodacom!!
Please I want an answer from Vodacom why they change on their own a contract without a client knowledge?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 May 2024, 10:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2024, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SL
Surika L's updateReviewer Update
03 May 2024, 11:40I have a contract with VODACOM which one expires March 2025, second one Aug 2025 and third in June 2026.
Nowhere in my contracts were mentioned that when a price increase is announced that it has a effect on existing contracts. I understand that it will have an effect on new contracts or renewing of contracts but what does 24 months or 36 months CONTRACT means?
Nowhere in my contracts were mentioned that when a price increase is announced that it has a effect on existing contracts. I understand that it will have an effect on new contracts or renewing of contracts but what does 24 months or 36 months CONTRACT means?
SL
Surika L's update03 May 2024, 11:40
Reviewer Update
I have a contract with VODACOM which one expires March 2025, second one Aug 2025 and third in June 2026.
Nowhere in my contracts were mentioned that when a price increase is announced that it has a effect on existing contracts. I understand that it will have an effect on new contracts or renewing of contracts but what does 24 months or 36 months CONTRACT means?
Nowhere in my contracts were mentioned that when a price increase is announced that it has a effect on existing contracts. I understand that it will have an effect on new contracts or renewing of contracts but what does 24 months or 36 months CONTRACT means?