Complaint against Vodacom

Sadly I've been a victim of *****ulent case with Vodacom. On 28 June '23 a debit order went of my FNB account for Vodacom. I do not have a cell contract. Reversed and blocked them . 31 July '23 another amount went off FNB account. Went to Vodacom East point East Rand Mall to query. Someone *****ulent opened an online contract in my full names , my address, my ID number been used , my banking details they created an email adres not mine .. scary thought . Apparently school teacher at Freeway Park Primary school and nice salary . I went to Police to do Affidavit and back to Vodacom. All was send to Vodacom *****ulent department. That was 22 August '23 . Up to know I'm still struggling with Vodacom. Been back twice more mails to *****ulent department.. NO FREDBACK . 01 September '23 another huge amount got debited from my FNB account. Back to Vodacom..more mails . Promised me feedback .. so today 12 September '23 still no feedback .. no one giving me answers . Some lady enjoying brand new IPhone and my account keeps getting debited .. my name been blacklisted .. for Vodacoms bad service. I really don't know what to do . Feels like I want to open ******** case . And also FNB to blame .. I'm going to take legal action against Vodacom. I just need help from someone pls .

Regards T Ellis