Complaint against Vodacom

Hi

Account Number: *** Account holder: Avesh Deonarain Contact details: *** Debit order: 1st of every month Amount: R203.00

Please note im very upset with Vodacom as i have been a loyal customer for many years. My debit order goes on the 1st of every month but for some reason it went off on the 31st of August and i did not have funds at the moment. Vodacom did not try to debit the order again. My husband went to Vodacom today and there stated that he needs to pay penalty of R304.00 as his in arrears and today is the 13th. No call or message as been made to him to state his in arrears. Im very frustrated as this is the first time, i would like my query to be resolved and refunded as soon as possible if not i would not do any business with Vodacom in the future and i will not recommend anyone to do business with Vodacom.

Its ridiculous for the penalty to be higher then the installment.

Please provide feedback asap.