Complaint against Vodacom

Good day

The is an official complaint against Vodacom SA.

In August 2023, I visited the Vodashop in Kolonade where I made a purchase of three cellphones and a tablet. This was a cash purchase on prepaid. In January 2024, I received an sms requesting I pay a contract amount and since I knew that I did not have any contract with Vodacom, I ignored the sms. Surprisingly so, last week, week of the 23rd February 2024, I received an sms informing me that my number was to be disconnected as a result of non-payment. I called the Vodacom shop where I had made the purchase and I was informed by the store manager that my number was under a contract that was opened by a lady in Jubilee mall vodashop on the 5th December 2023. She further informed me that she could not assist me and that I needed to call the store in hammanskraal jubilee mall to get them to cancel the contract and hand back my number. I could not get through to the number and now I'm able to resolve this matter. Other Vodacom shops say only the guys in Hammanskraal can assist.

I am now unable to utilize my number and Vodacom can't assist me. What do I do to get them to account since they authorized my number to someone else without my consent.

Your assistance on this matter will be highly appreciated.