Complaint against Vodacom

I have taken a contract in January thinking it's a good phone until i realise this consultant just wanted to me the phone. Since then i received the phone i returned to Vodacom n was still being debited for a phone a dont have. Ive made several queries of no avail. Im now in the prelegal dept for something i don't hv. Today i contacted Vodacom again. Consultant said they were off-line. Took down my details for the manager to call me. Again was off no vail. Irs going like 3 months now im still waiting for them to update my status as "settled". I can't take any contracts now coz of this. Service is just pathetic. Ive being yet told must wait 7 days gir clearance. N still waiting. Someone is not doing their job efficiently. Im very angry.